Shipping policy

This Shipping Policy is optimized for UK businesses selling bulky items (like grills and outdoor equipment). It includes specific sections required by Google Merchant Center (GMC), such as handling times, cutoff times, and delivery windows.

Shipping Policy

Last Updated: May 13, 2026

At Topstak Kitchens & Interiors, we strive to deliver your orders as quickly and safely as possible. We specialize in high-quality home and outdoor equipment, which often requires specialized handling to ensure it arrives in perfect condition.

1. Shipping Destinations

We currently ship to all addresses within the United Kingdom (Mainland).

  • Note: For deliveries to Northern Ireland, the Scottish Highlands, or offshore islands, additional surcharges and extended delivery times may apply. Please contact us at miaboni9888@gmail.com for a custom quote.

2. Order Processing & Cutoff Times

  • Order Cutoff Time: 2:00 PM (GMT) Greenwich Mean Time. Orders placed after this time will begin processing the following business day.

  • Handling Time: 1 – 3 business days (Monday – Friday). This includes order verification, quality checks, and packaging.

3. Transit Times & Shipping Methods

Once your order has been processed, transit times are generally as follows:

  • Standard Shipping: 3 – 5 business days (Monday – Friday).

  • Total Estimated Delivery Time: 4 – 8 business days.

For large or heavy items (e.g., grills, outdoor ovens), we use specialized freight carriers. You will receive a tracking number and, in most cases, the courier will contact you to schedule a specific delivery window.

4. Shipping Rates

  • Standard Delivery: £[Insert Rate, e.g., 4.95] for small items.

  • Bulky/Heavy Item Delivery: £[Insert Rate, e.g., 35.00] for oversized equipment.

  • Free Shipping: We offer Free Standard Shipping on all orders over £[Insert Amount, e.g., 500].

All shipping costs are clearly displayed at checkout before you complete your purchase.

5. Delivery Process (Large Items)

For heavy equipment, delivery is typically kerbside only. This means the driver will unload the item at the nearest accessible point to your property. Please ensure someone is available to receive and inspect the delivery.

6. Damaged Shipments

We take great care in packing our products. However, if your package arrives visibly damaged:

  1. Note the damage on the carrier's delivery receipt before signing.

  2. Take photos of the packaging and the product.

  3. Contact us immediately at miaboni9888@gmail.com so we can arrange a replacement or claim.

7. Tracking Your Order

Once your order has shipped, you will receive an email notification with a tracking number and a link to the carrier’s website. Please allow 24 hours for the tracking information to update.

8. Contact Information

If you have any questions about your delivery, please reach out:

  • Company Name: TOPSTAK KITCHENS AND INTERIORS LIMITED

  • Website: https://topstakee.shop

  • Email: miaboni9888@gmail.com

  • Phone: +44 7886 731304

  • Address: Unit 42 Vale Business Park, Llandow, Cowbridge, Wales, CF71 7PF, United Kingdom