Warranty

Warranty Policy

TOPSTAK KITCHENS AND INTERIORS LIMITED
Website: https://topstakee.shop
Email: info@topstakee.shop
Phone: +44 (0)1751 432 963
Company Number: 09817252

1. Warranty Coverage

We are committed to providing high-quality products. This Warranty covers defects in materials or workmanship under normal use.

If a product is found to be defective, we will, at our discretion:

  • Repair the product
  • Replace the product
  • Issue a refund

Most warranties cover manufacturing defects but not damage caused by misuse or normal wear.

2. Warranty Period

The Warranty is valid for 12 months from the date of purchase, unless otherwise stated for specific products.

The Warranty applies only to the original purchaser and is not transferable.

3. What is Covered

This Warranty covers:

  • Manufacturing defects
  • Faulty materials
  • Workmanship issues affecting product functionality

If a defect occurs during normal use, we will take appropriate action to resolve the issue.

4. What is Not Covered

This Warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or accidents
  • Improper installation or maintenance
  • Modifications or repairs made by unauthorized parties

Many warranty policies exclude damage caused by improper use or natural product aging.

5. Warranty Claims Process

To submit a warranty claim, please contact us at info@topstakee.shop with the following:

  • Your order number
  • Proof of purchase
  • Description of the issue
  • Photos or videos showing the defect

We will review your claim and respond within a reasonable timeframe.

6. Resolution

If your claim is approved, we may:

  • Repair the item
  • Replace it with the same or similar product
  • Offer a refund if repair or replacement is not possible

If the product is no longer available, a similar item of equal value may be provided.

7. Shipping Costs for Warranty

  • If the defect is confirmed, we may cover shipping costs
  • If the issue is not covered, the customer may be responsible for shipping and handling fees

8. Limitation of Liability

TOPSTAK KITCHENS AND INTERIORS LIMITED is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products.

9. Contact Information

If you have any questions regarding this Warranty Policy, please contact:

Email: info@topstakee.shop
Phone: +44 (0)1751 432 963